Support Policy Page

Support Policy

Last updated: January 14, 2021

Please read these terms and conditions carefully before using Our Service.

About this Support Policy

This Support Policy describes what support you can expect from us in regards to Enjalo Service.

If you have questions about this Support Policy or do not agree with it, before using the Website. We may amend this Support Policy from time to time, so check this page to ensure that you are aware of any changes. This Support Policy is effective from January 14, 2021.

By using any part of the Website or providing personal information to us, you consent to us processing it as set out in this Support Policy.

What Our Support Service Covers

We only support our Products, sold on Our Support Service includes assistance with Product and use. If you need help please first check the documentation and FAQs. Your question might have been answered already. If it hasn’t, please submit a ticket.

What Our Support Service Does Not Cover

Our Support Service does not cover our Products supplied by Third Parties who are not our Resellers or Third Party products and services. We may require you to disable Third Party products that are installed alongside our Products before we are able to assist you.

Who handles Support for

When you have a question about an extension you purchased, this question will be sent directly to the developer of that extension. If the extension is maintained by the Enjalo team, we will get back to you. This ensures that you get the answers you need as quickly as possible, from exactly the people that are best equipped to help you.

Other support options

You may find relevant community forums to be a helpful source of tips and assistance from the broader community. We do not moderate these forums and we do not control discussions taking place, so we do not take responsibility for or necessarily endorse the content of these discussions. Be sensible. When in doubt, take independent steps to verify the advice you receive through community forums before relying on it.

General Information

If you would like to contact us regarding account-related issues or pre-sales questions. We will respond to you as soon as possible.

Incorporation by reference

This Support Policy incorporates the following provisions and their subordinate provisions of the Terms by reference:

  • Interpreting these Use Terms

  • Support Service

  • Passwords and Account Security

  • Your Privacy

  • Warranties

  • Liability

  • Documents and Notices

The provisions incorporated into this Support Policy from the Terms must be read as being applicable to this Support Policy, to the extent doing so does not materially change their meaning. To the extent, the provisions of this Support Policy conflict with the Terms, the provisions of this Support Policy will prevail to the extent of the conflict.

The defined terms in the Support Policy have specific meanings in the context of this Support Policy and shall be interpreted in accordance with the principles set out in the Terms.